How do I book a car on Ridey?
▼
Choose the right car from the available list, then select your pickup and return dates, choose a protection plan and any add-ons, and complete the payment. You'll receive a confirmation message immediately.
What payment methods are accepted?
▼
We accept Visa and Mastercard, electronic wallets (Vodafone Cash, Etisalat Cash, Orange Cash), and the Ridey wallet built into the app.
How can I cancel my booking?
▼
You can cancel a booking from the "My Bookings" section in the app or website. Cancellation 48 hours or more before pickup guarantees a full refund. Cancellation less than 48 hours before pickup allows a 50% refund.
What should I do if I have an accident during the rental?
▼
In case of an accident: (1) Ensure your safety and the safety of others first, (2) Call an ambulance and police if necessary, (3) Take photos of the incident, (4) Contact Ridey support immediately via the app or WhatsApp.
How do I list my car on Ridey?
▼
Register an account as a car owner, then go to "My Cars" and add your car's details, photos, and daily rental price. The Ridey team will review and approve your request within 24 hours.
When will I receive my refund after cancellation?
▼
The amount is returned to the Ridey wallet immediately, or to your credit card within 5–10 business days, depending on your bank's policy.
What documents are required to rent a car?
▼
You need: a valid driver's license (more than one year old), a valid national ID, and an activated Ridey app account.